Microsoft Surface Laptops and Tablets Not Recommended by Consumer Reports

A Surface Phone concept

Following its annual survey of some 90,000 laptop and tablet users, the consumer watchdog publication Consumer Reports yesterday pulled its buying recommendations for Microsoft Surface devices, citing reliability issues.

The magazine says its survey found that "25 percent of Microsoft laptops and tablets will present their owners with problems by the end of the second year of ownership".

'We don´t believe these findings accurately reflect Surface owners´ true experiences or capture the performance and reliability improvements made with every Surface generation, ' the company said in a statement.

Noting that Microsoft is "relatively new to the hardware business", the publication said this was the first year it has had ample data to calculate reliability figures for the company's Surface devices.

The Surface Pro 4 and Surface Novel experienced problems with sleep reliability, and Consumer Reports asserts some people have problems starting up their devices or have experienced them freeze and shutdown. Consumer Reports has removed its "recommended" badge against Microsoft's entire lineup of Surface PCs since the hardware has been found to be less reliable than other PC brands.

Microsoft asserts that the Surface Pro 4 and Surface Novel rank high in customer satisfaction based on commissioned research from IPSOS, but that may do little to alter Consumer Reports' recommendation.

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Consumer Reports typically assembles at least 300 responses in its poll data, along with a spokesperson confirmed to The Verge that "our data on Microsoft was well over that threshold". The laptops losing their "recommended" designation are Microsoft Surface Laptop (both versions: 128 GB and 256 GB) and Microsoft Surface Book ( both versions: 128GB and 512GB).

You might want to hold off on buying a Microsoft (NASDAQ: MSFT) Surface tablet or laptop. Consumer Reports refuses to break down its information to reveal how many elderly devices are contained in its own name, and the split between laptops and tablets.

Since then, the company has released a series of new Surface tablets and laptops, including the well-reviewed Surface Pro, which launched in May.

However, Surface is a small part of Microsoft´s overall revenue, and Surface revenue has declined year-over-year for the past two quarters.

The study is also used to determine the reliability of products like refrigerators, lawn mowers, televisions and more.

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