Microsoft Surface Laptops and Tablets Not Recommended by Consumer Reports

Surface family device shot from left to right shown the new Surface Pro Surface Book Surface Studio and Surface Laptop in Platinum color

Following its annual survey of some 90,000 laptop and tablet users, the consumer watchdog publication Consumer Reports yesterday pulled its buying recommendations for Microsoft Surface devices, citing reliability issues.

The magazine says its survey found that "25 percent of Microsoft laptops and tablets will present their owners with problems by the end of the second year of ownership".

'We don´t believe these findings accurately reflect Surface owners´ true experiences or capture the performance and reliability improvements made with every Surface generation, ' the company said in a statement.

Noting that Microsoft is "relatively new to the hardware business", the publication said this was the first year it has had ample data to calculate reliability figures for the company's Surface devices.

The Surface Pro 4 and Surface Novel experienced problems with sleep reliability, and Consumer Reports asserts some people have problems starting up their devices or have experienced them freeze and shutdown. Consumer Reports has removed its "recommended" badge against Microsoft's entire lineup of Surface PCs since the hardware has been found to be less reliable than other PC brands.

Microsoft asserts that the Surface Pro 4 and Surface Novel rank high in customer satisfaction based on commissioned research from IPSOS, but that may do little to alter Consumer Reports' recommendation.

3 homicide victims found in Hempstead home, cops say
The victims, whose identities were not immediately available, were found in a residence on Perry Street, police said. The fourth woman who escaped is reported to be in stable condition at Nassau County Medical Center.

Consumer Reports typically assembles at least 300 responses in its poll data, along with a spokesperson confirmed to The Verge that "our data on Microsoft was well over that threshold". The laptops losing their "recommended" designation are Microsoft Surface Laptop (both versions: 128 GB and 256 GB) and Microsoft Surface Book ( both versions: 128GB and 512GB).

You might want to hold off on buying a Microsoft (NASDAQ: MSFT) Surface tablet or laptop. Consumer Reports refuses to break down its information to reveal how many elderly devices are contained in its own name, and the split between laptops and tablets.

Since then, the company has released a series of new Surface tablets and laptops, including the well-reviewed Surface Pro, which launched in May.

However, Surface is a small part of Microsoft´s overall revenue, and Surface revenue has declined year-over-year for the past two quarters.

The study is also used to determine the reliability of products like refrigerators, lawn mowers, televisions and more.

Related news:

Hot News

isis-killer-beheading-video-story-top Gorakhpur children's deaths: Opposition asks UP CM Yogi Adityanath to resign
Aoû 12, 2017 - 23:58
The Hindustan Times newspaper on Saturday described chaotic scenes at the hospital as the oxygen supply was disrupted. He added,"District Magistrate has ordered a magisterial inquiry into the incident , report will be out in 24 hrs".

isis-killer-beheading-video-story-top No golden ending as Farah signs off with Worlds silver
Aoû 12, 2017 - 23:52
Mo Farah will also be in action on the penultimate day of the championships in his swansong race, the men's 5,000 metres. Farah was less than a second back in 13:33.22, the Kenyan-born America Paul Chelimo winning bronze in 13:33.30.

Cowen and Company Reaffirms Buy Rating for Precision Drilling Corporation (PDS)
Aoû 12, 2017 - 23:52
Systematic Financial Management LP raised its stake in shares of Precision Drilling Corporation by 7.7% in the first quarter. Canaccord Genuity lowered their price target on Precision Drilling from C$6.50 to C$4.75 in a report on Tuesday, July 11th.

isis-killer-beheading-video-story-top Athlétisme. Mondiaux 2017 : Mo Farah battu en finale du 5 000 m !
Aoû 12, 2017 - 23:47
Après 2012, 2013, 2015 et 2016, Mo Farah ne signe pas un nouveau doublé 10000m - 5000m. L'Éthiopien Muktar Edris est champion du monde du 5 000 m!

isis-killer-beheading-video-story-top Dollar hits 8-week low vs yen, N.Korea tensions spook investors
Aoû 12, 2017 - 23:44
Wall Street was poised for further losses at the opening bell, with Dow futures and the broader S&P 500 futures down 0.3 percent. The dollar index fell 0.32 per cent, with the euro up 0.42 per cent to US$1.1819.

isis-killer-beheading-video-story-top Fipronil dans les œufs : les risques pour la santé humaine
Aoû 12, 2017 - 23:38
Pas de quoi céder à la panique donc en ce qui concerne la consommation, notamment chez les enfants, des œufs contaminés .

isis-killer-beheading-video-story-top Los Angeles Rams Acquire WR Sammy Watkins from the Buffalo Bills
Aoû 12, 2017 - 23:22
We know Elliott is elite and will come back as an asset for your team. "Definitely surprised", said quarterback Tyrod Taylor . When the weather goes to hell in Buffalo, Taylor should be able to get the ball out quickly and keep the chains moving.

isis-killer-beheading-video-story-top Denis Shapovalov says he doesn't remember taking that photo with Rafael Nadal
Aoû 12, 2017 - 23:19
Shapovalov's win over Mannarino came just 24 hours after he defeated 10-time French Open champion Nadal to get into the quarters. Shapovalov blasted a total of nine aces, including ones on his second serve that handcuffed Nadal.

isis-killer-beheading-video-story-top Security personnel among 15 martyred in Quetta blast
Aoû 12, 2017 - 23:08
The blast occurred near a hospital at Pishin bus stop meters away from Frontier Corps Headquarters. It added that incendiary explosives were used in the blast that sparked fires in nearby vehicles.

isis-killer-beheading-video-story-top Manager replies when asked if Chelsea are signing 27-year-old midfielder
Aoû 12, 2017 - 22:54
But he is interested in a move to the Premier League champions and BetStars have slashed their odds on the transfer happening. The former also has only 12 months remaining on his current deal and has asked for a move away from Goodison Park.

isis-killer-beheading-video-story-top Alexis Sanchez will not play for Arsenal's Premier League opener against Leicester
Aoû 12, 2017 - 22:50
Sanchez, whose current deal expires in 2018, did not play in Arsenal's victory over Chelsea in the Community Shield on Sunday. Players like Mesut Ozil , Aaron Ramsey and Per Mertesacker are also uncertain for the Leicester clash.

isis-killer-beheading-video-story-top Barcelona's Sergi Roberto wanted as Nemanja Matic replacement following Manchester United
Aoû 12, 2017 - 22:44
We are the most physical league. "When a player leaves a club, you do not normally see a manager speak so glowingly about them", the former England worldwide told Sky Sports .

Colliers International Group Inc
Aoû 12, 2017 - 22:41
BidaskClub cut Colliers International Group from a "strong-buy" rating to a " buy" rating in a research note on Monday, July 24th. Parametric Portfolio Associates LLC raised its position in shares of Colliers International Group by 21.0% in the first quarter.

Quorum Health Corporation (QHC) Getting Somewhat Favorable Media Coverage, Accern Reports
Aoû 12, 2017 - 22:41
The bought was announced in a document with the SEC which is accessible through the Security and Exchange Commission website. Following the completion of the transaction, the insider now owns 814,139 shares in the company, valued at $2,320,296.15.

isis-killer-beheading-video-story-top Champions Chelsea reduced to nine and beaten 3-2 by Burnley
Aoû 12, 2017 - 22:35
Mauricio Pellegrino had to settle for a point in his first match as Southampton manager as his side wasted a series of chancs. That was until Luiz sprinted onto Morata's pass and volleyed in to bring the nine men to within a goal of Burnley .